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Uber to ban passengers with low ratings
May 31, 2019

From NPR:

Uber has unveiled a new policy that enables the company to kick riders with low ratings to the curb.

For years, Uber allowed passengers to rate drivers on a star system, ultimately allowing customers to influence whether drivers can stay behind the wheel. Internal charts from 2014 published by Business Insider showed that drivers with ratings of 4.6 or below were at risk for the boot.

Though drivers could rate passengers, there was no equivalency in consequences. But now Uber's drivers will have a greater say about the behavior of passengers.

"Respect is a two-way street, and so is accountability," Kate Parker, Uber's head of Safety Brand and Initiatives, said in a statement released Tuesday. Parker added, "While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it's the right thing to do."

Continue reading at NPR...

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